• 2010-04-14 Updated: FAQ
  • 2010-04-14 Updated: Contact Us
  • 2010-04-14 Updated: Shipping
  • 2010-04-14 Updated: Payment Method
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    Home > xppshop Help > FAQ
    FAQ
    Xppshop Team / 2010-04-14

    Q: Which currency the prices are at our website?
    A: The currency are in US dollars.

    Q: What is the payment method we accept?
    A: We accept the following payment method:
    1
    Western Union, 2 MoneyGram, 3 Bank wire transfer

    Q: Does the price included shipping cost at the site?
    A:
    No, the price listed below the picture is only the goods whoesale price,  the shipping cost base on Countries and package weight, different country and weight will in different shipping cost, the mostly of the shipping cost maybe as bellow;

    1, handbags, jackets...  maybe  $7-$10 more for shipping cost,   so the price maybe $26-$30 for them included shipping;
    2, wallets, glasses, Tshirts, jersey,  belt, ties with box maybe $3-$6 more for shipping cost;
    3, jewelry, underwear, scarf, bikini etc.. $2-$3 more for shipping cost;


    Q: Are the total payment included Customs Fees?

    A: No, the total payment only included goods cost + shipping cost usually you don’t need to pay any Customs fees;

     
    Q: Are there Customs problems ?
    We will posted your package as personal gifts or sample, lower value less in $25 and weight  less than 10Kg each package;
    usually there is not any problem in customs(we have many packages everyday)

    if the package STOP by Customs, it will different to resend the package:

    STOP at China Customs:  we will resend your package 100% FREE again
    Stop by buyer Local Customs:  Buyer need to paid 80% of total again to Resend the package (UK, France, Italy need to paid 85% of total more to resend);

    Q: What is your mini order and is it possible to offer me sample?
    A:
    Our mini order not any limit, we accept any quantity, Buy you will get our wholesale price when you order over 10pcs items,  and get a discount of total when order over 30pcs items, thanks!

    Q: I want to order from your site, but I want to get a sample first. Can I?

    A:
    Yes, you can order a sample from our site, but the cost will be " retailed price", and it's refundable in your future order of wholesale.

    Q: When will you ship my items?
    A:
    We will ship your goods out within 24-48 hours as soon as we receive the payment.

    Q: How long will it take to receive my order?
    A:
    We will post your package within 24-48 hours after payment, unless otherwise noted. Most orders take 6-9 days for delivery. On rare accessions we may have an unexpected delay on an order. If this ever is expected with your order you will be immediately informed by E-mail.

    Q:Tell me to use inch to change dimensions, OK?
    A:
    yes,our size is all in units of cm, 1 cm=0.39 inch,
        such as: W40*H29.5*D10.5cm =W15.6" * H11.5" * D4.1"  inch


    Q: How can I know my order status?
    A:
    Once we sent the package, we will send you an E-mail for the estimated arriving date and give you a tracking number if you choose EMS/DHL, with which you can check the status of your order online.

    Q:In which circumstance, we provide replacement?
    A:
    If customer find the item is not the same as actual picture or description. or there is some defect or broken on item, we provide replacement. when you received goods, and find defective items, you should tell us in next 3 days. Customers must bear the shipping cost if you return the defective items to us.

    Q:Do you charge impost?
    A:
    We don't charge impost , We don't carry duty on any damages or loss during shipping.

    Q:Can you supply other kinds of products other than those on the website ?
    A:
    Yes, just write us about your requirements, preferably with pictures. We will try out best to locate the qualified factory. 

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